TERMS & CONDITIONS
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
We are pleased to offer an extension to our returns policy for all customers buying schoolwear ready for September. If you ADD A NOTE at the point of sale letting us know that your purchase is for a child starting a new school or class in September 2020 then we will extend the window for returns until 3Oth November 2020. This extension will apply to orders for back to school goods only. Our usual terms will apply to personalised and promotional goods which makes them non-returnable.
We offer a long returns policy to meet the needs of our customers.
Goods returned and authorised within 1 calendar month will qualify for a full refund going back to the original method of payment.
Goods returned within 2 calendar months will qualify for a store credit.
All returns must meet the following guidelines:
• Goods must be in as sold condition with all Uniform7 & Manufactures tags & labels intact.
• Goods must be unworn & unwashed.
• Goods sold with HANGERS must be returned with the ORIGINAL hangers due to storage. We will charge a penalty of 25% of the total product price if goods are still returned to us without their original hanger. This is because the goods are not returned in as sold condition and therefor are not resalable.
• Goods must still be available to buy online at Uniform7.co.uk and not part of any sale or clearance.
• Any goods returned with the child’s name written/printed in the labels are not in resalable condition and therefor cannot be returned.
• Goods will not be accepted if they are returned in any other condition unless faulty.
To return, please contact customer service to get your return authorised. You will be given a code to include on your returns slip which you must include in your returns package. If for any reason you have misplaced this form, please let customer services know to receive your instructions.
Please include the returns slip within your parcel and post to Uniform7 Returns Hilltop Holly Bush Hill Great Bentley Essex CO7 8RH. We recommend using a tracked service, please keep your tracking details, as we cannot accept liability for goods that are lost or damaged in transit to us. We are happy to provide a prepaid postage label for faulty goods, goods not as advertised or incorrect orders. Returns must be received within 14 days of your code being issued. Please contact customer service if your order falls into this category.
All of our items are quality checked prior to dispatch however if your purchase has arrived damaged, faulty or incorrect please contact our customer service team before returning to determine the best course of action.
We are unable to accept returns for any goods that are customised, personalised or special orders. If you are unsure what category your purchase falls under, please get in touch and we will be happy to help. This includes ALL items with logos for schools and business however we do offer our returns policy above to certain items of logo school uniform. This is in additional to your statutory rights and at our discretion.
Whist we understand how difficult online shopping can be when it comes to sizing, we strongly advise against customers purchasing multiple sizes with the intention of returning unwanted goods. This has a huge financial impact on our small business when it comes to processing the returns and refunds and having a large amount of stock that's not likely to be resold. If we feel this is the case, we reserve the right to reject your refund request. We are happy to provide you with as much help and advice before your purchase is confirmed to avoid these situations.
Please refer to the Governments Guidelines on online shopping returns for further information.
We no longer provide an exchange service. If you wish to exchange an online purchase, please place a new order for the required item/s and return the unwanted items for us to process a refund/credit. This allows the customer to exercise the full returns policy on all goods. Please do not hesitate to contact customer service if you have any questions about exchanging your goods.
Once your return is received and inspected, we will process your refund as promptly as possible without further notification. In the circumstance where your refund is rejected, we will notify you. The transaction will be refunded to your original payment method within 14 days of receipt of your parcel. If you do not see the payment within this time, please contact our support team. If you haven’t received a refund after 7 days, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us so we can investigate further.
The quickest way to place an order is online. If you wish to place an order over the phone, please allow an additional 3-5 working days for your order to pass through our admin team who will place your order online and contact you regarding payment. Please note: We are unable to take payments over the phone for your own security.
All orders are processed within 24 hours of cleared payment. At this point we will check stock availability. Any orders for SCHOOLWEAR kept in stock, placed by credit or debit card or PayPal instant payment before 1pm Monday to Friday will usually be dispatched on the same day, after 1pm and weekends we will dispatch next working day. If you choose one of the other payment methods your order will be usually be sent the day after payment clears.
Orders are processed here within the office hours of 9am - 4pm Monday to Friday, so if you place an order over the weekend if will not be processed or dispatched till Monday. This means that the earliest available delivery for an order placed over a weekend is Tuesday and that is if you order with our EXPRESS delivery service.
If you have ordered any custom, personalised or made to order or non-stocked sizes, please allow an additional 5-10 working days for your order to be completed.
In the event some items may take longer then the estimated time scale above you will be contacted.
** Express processing means your order is prepared ahead of the rest to ensure same day dispatch where possible.
ROYAL MAIL SERVICES
All tracking and delivery information will be provided via the Royal Mail system if your order is shipped via Royal Mail.
The cut off point is 1pm for same-day dispatch.
*Orders are dispatched daily from - Monday to Friday only. Excludes weekends.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. We also cannot compensate for expenses incurred by travel to/from a depot. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
The customer is responsible for providing a full & valid address including street, building name & number, city & country as well as a contact phone number. It is of vital importance that all address details are properly formatted. Postal Codes should always be in capital letters and include a space where required. We take no responsibility for wrongly formatted addresses or having to manually reformat a provided address. No refund is given for non, or wrong delivery in any of these cases.
CLICK AND COLLECT SERVICES
Click and Collect deliveries take place fortnightly on a Tuesday. You will be notified by EMAIL when your order has been delivered to the school. Any enquires regarding order status or refunds must be made with Uniform7. School staff WILL NOT be able to give you any information on this. The cut-off point for orders to be processed is 1 pm the Monday before.
PERSONALISED FITTING SERVICE
*Some items are made to order so you may only see plain samples at the appointment.
**Although we do not charge you for this service we have to make sure we cover all costs for staff and travel. The minimum spend is £50 which is taken as a deposit at the time of booking. If you spend £50 or more, the full amount will be deducted from your order on the day. If your order is less then £50 then we are unable to refund any differences.
Cancellation charges apply and are set as follows:
Cancel with 1 weeks notice - No Charge
Cancel 3-7 days before - £5 Charge (£45 will be refunded)
Cancel 1-2 days before - £10 Charge (£40 will be refunded)
Cancel on the day - £20 charge (£30 will be refunded)
We offer this service across the whole of Essex so we have to take into account travelling time and distance. The cancellation charges are in place to ensure efficient planning between appointments.
We have made every effort to display the colours of our products as accurately as possible. However, as the actual colours you will see depend on the calibration of your monitor, we cannot guarantee that the colour displayed will exactly match the colour of the product on delivery.
We do make every effort to ensure that all sizes and measurements are as accurate as possible. However, as with all clothing, you should bear in mind that sizes are approximate.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct. We reserve the right to substitute products when the original product is unavailable. We will endeavour to provide the closest match to the original specification as possible.
Prices are subject to change without prior notice. Prices are inclusive of VAT where applicable.
FREE GIFT ITEMS / PROMOTIONS
If you received a free gift item with your order and are returning products of a value to cause your original order to fall below the threshold to be eligible for the item, this item must also be returned. Failure to do so may result in your refund being reduced by the normal sale price of the free item.
PAYMENT CARD VALIDATION
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the card issuer refuses to process payment or does not authorise payment for whatever reason we will contact you by email and will not dispatch the order. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. We may disclose your address and postcode details as a check against any Fraud Prevention Scheme. At all times where we disclose your information it will remain secure.
There are easy and flexible ways for You to pay for Your Order. We use the following payment processors:
- Sum Up
Simply complete the details when prompted to do so in the checkout section of this Website. You confirm that the card or PayPal account being used is yours. We are unable to take payments over the phone for your own security. Please note that we do not accept personal cheques or postal orders.
We will begin Our missing parcels procedure if your Order fails to arrive within 10 days of despatch and You notify Us in writing. We will investigate your claim and if We are satisfied that the non-arrival of the Product(s) was attributable to Us then a replacement will be sent if available. If not, a refund will be credited to the credit/debit card which was used to place the Order. Please note that we may refuse to make future deliveries to addresses that are considered to be insecure. In this event you will be contacted by our service team and asked to provide an alternative delivery location for future orders.
We may change these Conditions from time to time without notice to You. Changes will apply to any subsequent Orders received. It is your responsibility to check regularly to see if any changes have been made to these Conditions. We reserve the right to modify or withdraw this Website at any time without liability to You.
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content appearing on this Website shall remain at all times vested in Us or our licensors.
You agree to indemnify Us fully from and against all claims, liability, damages, losses, costs and expenses (including legal fees) arising out of any breach of these Conditions by You or any other liability arising out of your use of this Website or out of the use of this Website by any person using your account number and/or password.