Returns

1. Complete the returns request form.
2. Await confirmation
3. Bring returns to the shop or send them by post

Full instructions can be found in the Terms and Conditions below.

Returns Terms & Conditions

EXTENDED RETURNS - 3 Months
We offer an extended returns policy that extends up to 3 months from the order date to meet our customers' needs.

Goods returned and authorised within one calendar month of purchase will qualify for a full refund going back to the original payment method.

Goods returned within months 2-3 after purchase qualify for a store credit.

All returns must meet the following guidelines:
• Goods must be in as-sold condition with all Uniform7 & Manufactures tags & labels intact.
• Goods must be unworn & unwashed.
• Goods sold with HANGERS must be returned with the ORIGINAL hangers due to storage. We will charge a penalty of 25% of the total product price if goods are still returned to us without their original hanger. This is because the goods have not been returned in as-sold condition.
• Goods must still be available online at Uniform7.co.uk and not part of any sale or clearance.
• Any goods returned with the child’s name written/printed on the labels are not in resalable condition and cannot be returned.
• Goods will not be accepted if returned in any other condition unless faulty.

Returns must be received within 14 days of your code being issued. If your order falls into this category, please get in touch with customer service.

If you make a return that causes your order to go below the FREE delivery threshold, your refund will be minus the original delivery charge.

All our items are quality-checked before dispatch. However, if your purchase arrives damaged, faulty, or incorrect, please contact our customer service team before returning it to determine the best course of action.

To return, please get in touch with customer service to discuss your return or complete the form above. We will check your invoice and ensure the goods meet our criteria, and then we will authorise your return by issuing a returns code via email. Please write the return code on a small piece of paper inside the package.

Returns by Post:

If returning your goods by post, please send them to:

Uniform7 Returns Unit G08 Sunspot Jaywick Sands Clacton on Sea Essex CO15 2JG.

We are unable to offer FREE return labels as we are a small business and each parcel costs. We recommend using a tracked service, please keep your tracking details, as we cannot accept liability for goods lost or damaged in transit to us. We are happy to provide a prepaid postage label for faulty goods, goods not as advertised or incorrect orders.

Returns in Person:

You can bring your goods to our shop in Jaywick, Clacton On Sea. (The full address is above in red.) 

EXCLUSIONS
We are unable to accept returns for any goods that are customised, personalised, or special orders. If you are unsure what category your purchase falls under, please get in touch, and we will be happy to help. This includes ALL items with logos for schools and businesses. However, we do offer our returns policy above to certain school uniforms with logos. This is in addition to your statutory rights and at our discretion.

Whilst we understand how difficult online shopping can be regarding sizing, we strongly advise against customers purchasing multiple sizes to return unwanted goods. This has a huge financial impact on our small business in terms of processing returns and refunds and having a large amount of stock that's not likely to be resold. If this is the case, we reserve the right to reject your refund request. We are happy to provide you with as much help and advice as possible before your purchase is confirmed to avoid these situations.

Please refer to the government's Guidelines on online shopping returns for further information.

EXCHANGES
We no longer provide an exchange service by post. If you wish to exchange an online purchase, please place a new order for the required item/s and return the unwanted items so we can process a refund/credit. This allows the customer to exercise the full returns policy on all goods. Please do not hesitate to contact customer service if you have any questions about exchanging your goods.

We can offer exchanges in our shop, but we cannot guarantee the replacement product will be readily available. Please call ahead to discuss your exchange before attending. 

REFUNDS
Once we receive and inspect your return, we will process your refund by the end of the next working day. If your refund is rejected, we will notify you. The transaction will be refunded to your original payment method and should clear your account within 3-5 working days. If you do not see the payment within this time, please contact us so we can investigate further.