EXTENDED RETURNS - 3 Months
We offer a long returns policy to meet the needs of our customers.
Goods returned and authorised within 1 calendar month of purchase will qualify for a full refund going back to the original method of payment.
Goods returned within months 2-3 after purchase will qualify for a store credit.
All returns must meet the following guidelines:
• Goods must be in as-sold condition with all Uniform7 & Manufactures tags & labels intact.
• Goods must be unworn & unwashed.
• Goods sold with HANGERS must be returned with the ORIGINAL hangers due to storage. We will charge a penalty of 25% of the total product price if goods are still returned to us without their original hanger. This is because the goods are not returned in as-sold condition.
• Goods must still be available to buy online at Uniform7.co.uk and not part of any sale or clearance.
• Any goods returned with the child’s name written/printed in the labels are not in resalable condition and cannot be returned.
• Goods will not be accepted if they are returned in any other condition unless faulty.
To return, please contact customer service to discuss your return or complete the form below. We will check your invoice and make sure the goods meet our criteria and then we will authorise your return by issuing a returns code via email. Please write the returns code on the pre-printed address label provided with your order. This is not a PRE PAID SHIPPING LABEL.
If returning your goods by post, please send them to: Uniform7 Returns Hilltop Holly Bush Hill Great Bentley Essex CO7 8RH. We are unable to offer FREE return labels. We recommend using a tracked service, please keep your tracking details, as we cannot accept liability for goods that are lost or damaged in transit to us. We are happy to provide a prepaid postage label for faulty goods, goods not as advertised or incorrect orders.
You can bring your goods to our NEW shop - Opening End August 2023 (Postcode CO15)
Returns must be received within 14 days of your code being issued. Please contact customer service if your order falls into this category.
If you make a return that causes your order to go below the FREE delivery threshold, your refund will be minus the original delivery charge.
All our items are quality checked prior to dispatch however if your purchase has arrived damaged, faulty or incorrect please contact our customer service team before returning to determine the best course of action.
EXCLUSIONS
We are unable to accept returns for any goods that are customised, personalised or special orders. If you are unsure what category your purchase falls under, please get in touch and we will be happy to help. This includes ALL items with logos for schools and businesses however we do offer our returns policy above to certain items of school uniform with logos. This is in addition to your statutory rights and at our discretion.
Whilst we understand how difficult online shopping can be when it comes to sizing, we strongly advise against customers purchasing multiple sizes with the intention of returning unwanted goods. This has a huge financial impact on our small business when it comes to processing returns and refunds and having a large amount of stock that's not likely to be resold. If we feel this is the case, we reserve the right to reject your refund request. We are happy to provide you with as much help and advice before your purchase is confirmed to avoid these situations.
Please refer to the government's Guidelines on online shopping returns for further information.
EXCHANGES
We no longer provide an exchange service. If you wish to exchange an online purchase, please place a new order for the required item/s and return the unwanted items for us to process a refund/credit. This allows the customer to exercise the full returns policy on all goods. Please do not hesitate to contact customer service if you have any questions about exchanging your goods.
REFUNDS
Once your return is received and inspected, we will process your refund by the end of the next working day. In the circumstance where your refund is rejected, we will notify you. The transaction will be refunded to your original payment method and should clear to account within 3-5 working days. If you do not see the payment within this time, please contact us so we can investigate further.